Refund and Withdrawal Policy

The rules in sections 2 to 4 concern consumers. You are a consumer if you buy for purposes outside your trade, business, craft or profession (Article liminaire of the Code de la consommation).

If you buy as a business, the statutory consumer rules do not apply to you at all. The remedies in section 5 may still be offered at our discretion.

A digital key cannot be handed back. As soon as it reaches you, you hold everything the product consists of, and returning it is not possible in any meaningful sense. That is why delivery closes the order.

The law provides for exactly this situation. Article L221-28 13° of the Code de la consommation removes the right of withdrawal for digital content not supplied on a tangible medium, once supply has begun with your prior express consent and your acknowledgement that the right is lost.

You give that consent at checkout, by ticking the box that asks for immediate delivery. Your order confirmation e-mail records it. Ticking that box is what allows us to deliver instantly rather than making you wait fourteen days.

This concerns changes of mind only. It takes nothing away from the guarantee described in section 5: if the product does not work as described, you are entitled to a remedy, and that entitlement is unaffected by delivery having taken place.

If you have ordered but not yet taken delivery, nothing has been consumed and you may still cancel. Tell us within 14 days of the order and we refund you in full.

This covers the case where a product was out of stock when you paid, or where delivery failed for any reason on our side. See section 4 for how to tell us.

If you would rather keep a full 14-day cooling-off period, do not tick the immediate delivery box at checkout. Delivery is then held until the period has run and you may cancel at any point before it starts.

Tell us by any unambiguous statement, before delivery and within 14 days of the order. Opening a ticket on our Discord or e-mailing softy.managment@gmail.com is enough. You do not have to justify your decision.

Keep the message or the ticket: it is your proof that you cancelled in time. We acknowledge every cancellation in writing.

Independently of withdrawal, you are entitled to a remedy if the digital content is not in conformity with the contract. Under Articles L224-25-12 and following of the Code de la consommation (transposing Directive 2019/770), we owe you content that matches its description, is fit for its ordinary purpose, and is supplied with the updates required to keep it in conformity.

Where the content is non-conforming you may require it to be brought into conformity. If we cannot do so within a reasonable time and without significant inconvenience to you, or if we refuse, you are entitled to a price reduction or to terminate the contract and obtain a refund.

This guarantee lasts two years from delivery for a one-off supply. For continuous supply over a period, it lasts for the whole of that period. You do not have to prove that the defect existed at delivery: for a one-off supply, any lack of conformity appearing within twelve months is presumed to have existed at delivery.

In concrete terms, we replace or refund when a key is invalid or already used, when the software cannot run on a configuration we listed as supported, or when a fault on our side prevents delivery. Contact support with your order reference and we will resolve it.

Beyond your statutory rights, we may offer a goodwill refund or store credit at our discretion. Doing so once does not create an entitlement for later orders.

None of the above is a waiver of a mandatory right. If your situation is in fact a lack of conformity, section 5 applies whatever this list says.

Where a refund is due, we reimburse all sums paid, including the standard delivery cost if any, without undue delay and at the latest 14 days from the day we are informed of your decision (Article L221-24).

We refund using the same means of payment you used, unless you expressly agree otherwise. A refund never carries a fee on our side.

Late reimbursement bears the increases set by Article L241-4: 10% if paid up to thirty days late, 20% up to sixty days, 50% beyond.

Cryptocurrency payments. Where you paid in crypto, we refund the fiat amount of the order as invoiced, not the quantity of tokens sent. Exchange rate movement between payment and refund is not something either party controls. If you prefer reimbursement in the original asset, ask and we will do so where technically possible; you then accept the rate applied at the moment of the transfer.

Processing fees charged by a payment provider are refunded whenever they formed part of the sum you paid us for the order.

Talk to us first: most issues are settled the same day on Discord, or by e-mail at softy.managment@gmail.com. We answer every complaint in writing.

The European Commission's online dispute resolution platform ceased operating on 20 July 2025, so no ODR link is provided.

If no agreement is reached, you keep full access to the courts. As a consumer you may bring proceedings before the courts of your place of residence, and your right to do so is not limited by anything in this policy.