Sales Terms

The seller is Softy. Our contact details are in the Legal Notice.

These Sales Terms are provided to you before you order and you accept them when you confirm your order. They prevail over any document of yours. The version in force at the moment of your order is the one that governs it.

Card payments are invoiced through our store platform, SellAuth. The name shown on the payment page before you confirm is the one that will appear on your bank statement. Support remains with Softy in every case.

We sell digital content: licences to use software, delivered as a key and a download, for a fixed duration or without a time limit ("lifetime", meaning for as long as we continue to operate that product).

Each product page states the essential characteristics: what the product does, the durations available, the price, and the supported operating systems and hardware. Read them before ordering, because compatibility requirements are part of the description.

Offers are valid while displayed and within the limits of available stock. Where a product is out of stock after you have paid, we deliver as soon as stock is restored or, at your choice, refund you in full.

"Lifetime" does not mean perpetual. A product may be discontinued, most often because a game update makes it unviable. If we discontinue a lifetime product within twelve months of your purchase, we offer a proportionate refund or a credit towards another product.

You select a product and a duration, enter your e-mail address, optionally enter a discount code, and confirm. Before final confirmation you see a summary of your order and the total to be paid, and you can correct any mistake. This is the "double click" required by Article 1127-2 of the Code civil.

The contract is formed when we confirm your order. You then receive a confirmation by e-mail on a durable medium, containing the order reference, the product, the price paid and confirmation of your agreement to immediate delivery where you gave it.

Give us a valid e-mail address. Delivery is made to that address, and a mistyped address is the most common cause of a missing key. Contact support and we will resend.

We may refuse an order where there is a concrete indication of fraud, where a previous order from you is unpaid or charged back, or where supply would breach a law binding on us. We tell you the reason and refund any sum already taken.

Prices are shown in euros and include all taxes, as Article L112-1 of the Code de la consommation requires for consumers.

VAT on electronically supplied services is due in your country of residence. Where the applicable rate differs from the one used to display the price, the total shown at checkout before payment is the amount that binds us.

Payment provider fees. Some payment methods add a processing fee charged by the provider. Any such fee is displayed on the payment page before you confirm, and it is included in the total you approve. No charge is ever added after confirmation.

We may change prices at any time, but the price that applies to your order is the one displayed when you confirmed it.

Where you pay in cryptocurrency, the amount of tokens is calculated from the euro price at the rate shown on the payment page, valid for the period indicated there.

Payment is due in full at the time of the order. Accepted methods are shown at checkout and currently include payment cards, several cryptocurrencies, and prepaid vouchers and gift cards. The list changes from time to time; the checkout page is authoritative.

Payments are processed by our providers, SellAuth and MoneyMotion. Softy never receives or stores your card number. The providers' own terms apply to the payment operation itself.

Your order is processed once the payment is confirmed. Cryptocurrency payments require network confirmations, which can take several minutes.

Payment data may be subject to automated fraud checks. Where a check leads us to refuse an order, you may ask for a human review by contacting support.

An unjustified chargeback on a delivered order is a breach of the Terms of Use and may lead to suspension of your access and recovery of the sums due. If you believe a charge is wrong, contact us first, it is faster.

Digital content is delivered immediately after payment is confirmed, by e-mail and in your account, unless you chose to keep your withdrawal right, in which case delivery is held until the 14-day period has elapsed.

Where delivery does not happen automatically, we supply the content without undue delay after you tell us. If we still fail to supply it, you may terminate the contract and obtain a full refund (Article L216-6 of the Code de la consommation).

Delivery requires a working e-mail address and, for some products, a linked Discord account. These conditions are stated on the product page.

We owe you digital content that conforms to the contract: matching its description, fit for the purpose such content is ordinarily used for, supplied with the accessories and instructions you can expect, and updated as necessary to keep it in conformity (Articles L224-25-12 and following, transposing Directive (EU) 2019/770).

The guarantee runs for two years from delivery for a one-off supply, and for the whole supply period where content is provided continuously.

Where content is non-conforming, you may require conformity to be restored. If that is impossible, delayed unreasonably, or causes you significant inconvenience, you may obtain a price reduction or terminate the contract for a refund. Bringing content into conformity is free of charge for you.

You are not required to prove that the defect existed at delivery. For a one-off supply, any lack of conformity appearing within twelve months is presumed to have existed at delivery unless we prove otherwise.

The guarantee against hidden defects under Articles 1641 and following of the Code civil also remains available to you.

A ban or sanction imposed by a game publisher is not a lack of conformity: our products are described as carrying that risk and are never sold as undetectable.

Time-limited licences expire at the end of the period purchased. Unless the product page says otherwise, they do not renew automatically and no further sum is taken from you.

Where a product is expressly offered with automatic renewal, we tell you before you subscribe, we remind you before each renewal, and you may cancel at any time from your account with effect from the end of the current period. Article L215-1 of the Code de la consommation applies.

Send complaints to softy.managment@gmail.com or open a ticket on Discord. We reply as quickly as we can and in any event within a reasonable time.

French law governs these Sales Terms.